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Issue with post man
Hi we live in rural area but it is a more main road so some traffic, the local postman has a habit to leave large parcels on the doorstep if I'm out. Happened a few times last year. Our house garden is open park at the front do anyone passing could pull over and take them. Some days he leaves them if no car is there I think he believes dogs barking mean we are in.
This week I was in but he rung the door bell and was gone before I came to answer so he didn't know that I was there and the stuff in there was extremely expensive due to a typo on my order form. How do I complain I can't make heads or tails of the webpages in Flemish
You don't need to speak Dutch to complain about a delivery - you can do it in French as well.
http://www.bpost.be/site/fr/residential/customerservice/contact/problem/
The rules governing how your postman works say that, if a parcel will not fit in your mail box, he should leave a note asking you to collect the item from a specified post office - typically at any time after 15.00 on the same day.
He is under no obligation to come to the door but in rural areas they often do to save the customer the inconvenience of a trip to the post office. (I, too, live in a rural area and on a main road. My postlady always comes to the door if there is a parcel and I'm fortunate to live next door to a hairdresser so there is always someone available to take a delivery if I am out.)
If you complain, he may find himself in trouble because he has taken time to try to help you. In your situation I would first talk to the guy and explain that you would rather make a trip to the post office than risk loosing a parcel.
Living in a very similar situation (rural village, main road), I agree totally with Kasseistamper. The postman is trying to be helpful - and the fact that he leaves the parcel indicates that he doesn't expect it to go walkabout, rural dwellers tend to be ultra-honest - so just have a word with him. There may be a neighbour who is almost always in and leaving it their may be better than taking it to the gemeente's post office, particularly as, in our case at least, the delivery is never available there before the next day.
You can just write a letter in English and drop it off at the counter of your local post office. I'd suggest something like this:
Dear Sir/Madam,
I'd like to complain in the strongest possible terms about your postman who delivers parcels to our house. What's more, when we're out, he also tries to be helpful by leaving the parcels at the house. This is an absolute disgrace. I want the postman to immediately stop delivering to my house, and if there is a parcel and we're out, I want him to take it back to the post office so that I can't get it till the next working day (or three days later if it's a Friday), and have to endure the long queues at inconvenient times of the day when you're open.
Regards,
CC_R
You need one of these:
