Search Q&A
customer rights-telecom
Dear expats, does any of you know an organisation for customer rights in Belgium. I'm particularly interested whether ordering a telecom service on-line could be valid if I did not sign any contract on paper. By mistake I ordered internet at Mobistar, but it appears that this company does not provide internet services any more. I cancelled the order immediately and never used it, however, now there's a letter from a bailiff threatening with a court procedure if I don't pay. Thank you for any hint how to deal with this.
1. Given that you can order anything from a computer to airline tickets online, it seems to me that online orders would be binding.
2. As far as I know, Mobistar still provides mobile internet service. If it no longer provides the service you ordered, what are they charging you for?
3. Have you been to a Mobistar boutique to discuss the matter?
you have a right to cancel orders on-line in certain circumstances.
http://europa.eu/youreurope/citizens/shopping/shopping-abroad/returning-...